Privacy Policy

Privacy and Data Protection Policy

Isa Sky House is committed to protecting the personal data entrusted to it. For this reason, all information of a personal nature is treated and protected with the utmost diligence, and always in accordance with applicable law: EU Regulation 2016/679, General Regulation on Data Protection (GDPR).

This Privacy Policy regulates the processing of personal data of users (hereinafter "User" or "Users"), collected in the context of the use of the website [] (hereinafter "Site"), by Isa SkyHouse Algarve (hereinafter, “ISA”), as the data controller.

Respect for the privacy of its customers and compliance with applicable legal obligations in this matter is a priority for ISA. Thus, ISA guarantees users of this Site respect for their privacy, adopting the necessary measures to protect their personal data.

The provision of personal data implies knowledge and acceptance of the conditions contained in this Privacy Policy.

The User will be able to find detailed information regarding the ISA Privacy Policy in the following points:

1 – Collection and processing of personal data

Accessing and using the Site does not imply the provision of personal data by the User.

However, the use of certain features of the Site may imply the provision of personal data by the User, namely to make a reservation. The data you provide on our website or transmitted through the reservation portals, including any notes, are personal data and are processed and used by us to ensure the processing of the reservation and the provision of the requested service. We also use your data to provide you with information relevant to the booking or during your stay, as well as to ask for your feedback after your stay. Furthermore, we will transfer your data to persons or companies to process your booking, in particular to Smoobu GmbH. When making a reservation, you are giving us automatic consent to the processing of data. The processing of your data is mandatory for the reservation.

ISA is responsible for collecting and processing the personal data of Users of the Site, under the terms and for the purposes indicated in the applicable personal data protection legislation. Such data will be processed by ISA for the following purposes:

  • Reservation Management: Includes the necessary data processing for scheduling a reservation, requesting a deposit, verifying identity, check-in and check-out.
  • Marketing: Includes the processing of personal contact data to inform customers of relevant information on current promotions (newsletter).
  • Compliance with legal obligations: Includes the processing of personal data strictly necessary for the fulfillment of its legal obligations and the defense of ISA's legitimate interests.
  • Fulfillment of contractual obligations: Includes activities such as entering into and fulfilling contracts with customers and partners, as well as communicating with third parties involved in contracts (online platforms for the provision of diversified tourism services) and responding to requests from customers and partners.
  • Development and improvement of services: Includes activities necessary for the development and improvement of services provided by ISA, activity analysis and processing for statistical purposes.

2 – Legitimacy for the Processing of your data

Your data will only be used if one of the following situations is verified:

  • You have given your consent by completing an online form;
  • The data is necessary to comply with a legal obligation to which ISA is subject, such as the disclosure of data to the Tax Administration, Social Security or the Foreigners and Borders Service, among other entities;
  • The data is necessary for the legitimate interests pursued by ISA, provided that they do not prevail over the interests or rights, freedoms and guarantees of the data subject.

Your personal data will not be used for purposes other than those described in this policy, without prior notice or, if applicable, obtaining your consent.

Your data will be processed by ISA applying appropriate technical and organizational measures to ensure a high level of security, under the terms of the RGPD.

3 – User Rights

Under the terms of the applicable legislation, the User may request, at any time, access to personal data concerning him, as well as its rectification, elimination and limitation of its treatment, the portability of his data, or oppose the your treatment – once the legally foreseen conditions have been verified –, upon written request addressed to ISA to the email address

Your requests will be treated with special care, so that we can ensure the effectiveness of the exercise of your rights. You may be asked to prove your identity in order to ensure that personal data is only shared with the owner. You should bear in mind that in certain cases, under the terms of the applicable law, your request may not be immediately or fully satisfied. In any case, you will be informed of the measures taken in this regard, within a period of one month from the moment the request is made.

If consent is legally required for the processing of personal data, under the terms of the law, the data subject has the right to withdraw consent at any time. However, this right does not compromise the lawfulness of the treatment carried out based on the previously given consent, as well as the subsequent processing of the same data, on another basis of lawfulness, such as compliance with contracts or legal obligations to which ISA is committed. subject.

If data processing is carried out for marketing purposes, you can also, at any time, oppose the processing of your personal data.

In order to exercise any of the aforementioned rights, the User must submit a written request to the email address

4 – Conservation of personal data

Personal data will be kept by ISA for the necessary and proportionate period of time to pursue the purposes described above. In accordance with applicable policies and legislation in force, with regard to data conservation, ISA has an obligation to legally preserve certain personal data, namely with regard to tax and accounting obligations.

5 – Sharing of personal data

ISA may transmit your data to subcontracted entities for the aforementioned purposes, under the terms of the contracts entered into with them. Under the terms of the applicable law, ISA is obliged to disclose data to Public Authorities such as the Tax Administration, Social Security, the Foreigners and Borders Services, and/or other public entities. User data may also be communicated to third parties when the transmission is carried out within the scope of compliance with a legal obligation, a decision by the National Data Protection Commission or another relevant supervisory entity, or a court order; or even when the communication is carried out to protect the vital interests of Users or any other legitimate purpose provided for by law. In accordance with this privacy policy, the use of your information may involve transferring it to other countries.

6 - Security Measures

ISA makes its best efforts to protect Users' personal data against unauthorized access. For this purpose, it uses security systems, rules and other procedures, in order to guarantee the protection of personal data, as well as to prevent unauthorized access to data, improper use, disclosure, loss or destruction. It is, however, the responsibility of Users to guarantee and ensure that the devices and equipment used to access the Site are adequately protected against harmful software, computer viruses, worms or any other type of externality.

7 – Links to third-party websites

The links on this Site may lead to other sites. ISA is not responsible for, approves or in any way supports or endorses the content of these sites, or the sites linked to or referred to therein. ISA is not responsible for damages resulting from viruses that may infect the User's computer or network, or other assets, due to access to the ISA Site with the transfer of contents from it to the User's computer or network. This privacy statement applies only to information collected on the ISA Site.

8 – Cookies

Our Site uses cookies. These are small text files that are stored on your device when you use a browser. They don't hurt. We use cookies to target our offer and facilitate your experience on our Site. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit. If you do not want this, you must configure your browser to inform you about the setting of cookies and allow their storage only in individual cases. Disabling cookies may limit the functionality of our Site.

9 - Complaints

Without prejudice to any other administrative or judicial remedy, the User is entitled to submit a complaint, under the terms of the law, to the competent supervisory authority, the National Data Protection Commission:

10 – Questions and Suggestions

The User may contact ISA regarding other privacy issues and any queries related to the processing of their personal data and the exercise of the rights conferred by the applicable legislation and, in particular, referred to in this Policy, through the email isa.

11 – Changes to the Privacy Policy

ISA reserves the right to change these personal data processing terms at any time. These changes will be duly advertised on the Site.